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Contact Us By e-Mail
 
Customer Service Enquiry
Miu is our customer service officer, she is happy to handle the enquiries in following areas:
- General Enquiry
- Payment Enquiry
- Shopping Problem
- Order Status Enquiry
- Order Complaint
 
e-Mail contact: customerservice@toyeast.com
 
Logistics Enquiry
Tat is our Logistics Manager, he is happy to answer the enquiries in following areas:
- Order Shipment Enquiry
- Invoice Request
- Shopping Problem
- Special packing requirement
- Shipping Cost
 
e-Mail contact: logistic@toyeast.com
 
Product Sales Enquiry (Welcome distribution, wholesale and retail)
Edmond is happy to handle your sales enquiry, we can provide:
- Product Information (Dimension, Price)
- Wholesale and Retailer discount
- Shipping terms and lead time
- Special Request and Custom Made project
- OEM and ODM design service
 
e-Mail contact: marketing@toyeast.com
 
Contact Us By Phone Or Visiting Us
 
We are a Hong Kong company group divided into an online and local division.
** Please notice that two divisions supply different kinds of merchandise, all the items shown on
ToyEast.com or ToyEast.net may NOT be available in the local shop during walk-in. The buyer can
place an order online first, and the items will be available for pick up in the local shop within a week.
 
Online Division (Mail order, Wholesale, Production)
For Retail Customers: We do not sell to walk-in customers who have not placed an order beforehand.
Before buying from us, please place an order first. We will arrange the time for pick-up.
 
For Wholesalers: Appointment must be made one day in advance.:
 
Telephone: (852)23899310
Facsimile: (852)23898779
Opening Hours: Monday - Friday 10:00 am to 06:30 pm HKT
(except Public Holidays)
 
e-Mail contact: marketing@toyeast.com
 
Local Division (Secondhand Model Cars, Vintage, Popy, Figure, Collectible Toys)
For Retail Customer: Welcome to come at any time during opening hour, no appointment needed.
* Please notice that NOT ALL of the items shown on ToyEast.com or ToyEast.net is available in the local
shop during walk-in. If you are looking for R/C products, please contact the online division.
 
For Wholesalers: Figure, Toys, Popy wholesale. No R/C wholesale available at local shop, please contact
our online division.
 
Company: Toyzone 16
Address: Room 1601, 16/F,
Causeway Bay Commercial Building,
No.3 Sugar Street,
Causeway Bay, Hong Kong island,
HONG KONG
Telephone: (852)28826850
Facsimile: (852)28826520
Opening Hours: Monday - Sunday 11:00 am to 09:00 pm HKT
(except for Few days during Chinese New Year)
Contact: Mr. Wong
 
e-Mail contact: raymond@toyeast.com
       
 
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